|
Website
Whilst we have taken all reasonable care to ensure that the information contained within these pages is accurate and current, we do not accept any liability for errors or omissions. We reserve the right to add, amend or delete information from this site at any time. You are advised to contact us for verification should you wish to rely on any information. All orders are subject to availability. We reserve the right to refuse to supply to any individual or company. All products are subject to availability and may be changed at any time. If your order cannot be fulfilled you will be offered an alternative or given a full refund.
Internet & In-Store Pricing Policy All prices are shown in £ sterling and are the prices for Online purchases only. 'In-Store' prices may vary from those shown on this Website. We will normally match our Online prices In-Store provided all products purchased are paid for in full at the time of ordering. We reserve the right to change any advertised prices at any time. Previously viewed prices via cookies on your computer will not be honoured and requests to do so will be refused. Sale prices are available only while stocks last.
Internet Price Matching Service
If you find a cheaper price on any of the products we sell, tell us before you make your purchase and we will do our best to match it provided:
The product is identical (including colour) and includes delivery charges The product must be in stock and available for immediate delivery The Company/Website selling the product is an Official Stockist of the product and not a reseller or an Internet Only company The Product is brand new in the original packaging & not an ex-display item We must be able to verify the offer
Please email the Discount Baby Equipment team at enquiries@discountbabyequip.co.uk clearly stating the following: -
Your name -
The product & price you are interested in purchasing - please enter this in the email subject box -
The full URL of the internet site offering a better price (NOT a comparison site). We do not match Ebay, Amazon or Play Trade etc. We aim to reply to your email within 48 hours (Mon-Fri) except around Bank Holidays where it may take a little longer. Upon verifying the offer we will send you details on how to purchase the product at the lower price. The offer is limited to one per product per customer and is not transferable and must be taken up within 1 working day of receipt.
Returns Policy
You may return any item within 7 days of receiving it, provided that the item is in perfect, unused condition, complete with all labels attached, instruction manuals and in the original packaging. We will refund your credit/debit card, less the shipping & handling charge (normally £7.50) for sending the parcel to you once we have received and processed the item (please allow up to 14 days). Please note that we can only refund delivery costs if the return is a result of our error, otherwise any costs incurred returning unwanted items to us are at your expense. Please email or telephone us before returning any item. Please enclose a copy of your invoice stating a reason for return and your refund or exchange requirements.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT* is included in the prices shown (*5% VAT on Car seats and 0% VAT on Sleeping bags & Baby Clothing). VAT Number: GB 355 6353 42
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit SSL Secured encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Our Website is fully DSS-PCI compliant.
 
We accept Visa, Mastercard and Debit cards.
Guarantee
All items purchased from DISCOUNT BABY EQUIPMENT are covered by a 6 months Guarantee*. The original receipt must accompany any Guarantee claim and the following rules apply: The Guarantee is non transferable and only applies to the original purchaser of any product bought from Discount Baby Equipment when the original receipt is provided. The Guarantee does not cover parts subject to normal wear and tear, such as tyres, inner tubes, foam handles and general fabric wear. The Guarantee applies to manufacturing and material defects only under normal domestic use in the United Kingdom. The Guarantee does not cover faults caused by factors outside the manufacturers control, including failure to follow the maintenance instructions and user guide, normal wear and tear, inappropriate use such as a single buggy being used for more than one child or the use of any 3rd party buggy boards, accidental or wilful misuse of the product, inappropriate storage methods and or inappropriate cleaning, modification or alteration of the product.** The Guarantee only applies to the product only and does not cover any consequential losses – i.e. time or other products. Any product which is found to be defective as defined within the Guarantee terms above will at Discount Baby Equipment's discretion be repaired by our approved or the original Manufacturer or we will supply spare parts to you free of charge or the product may be replaced with the same or a similar model to the same or similar specification. We regret we are unable to supply loan products whilst inspection and repairs are carried out but we aim to resolve your problem as quick as we possibly can, usually with in 7-10 days. You will always have the option of an exchange or refund if the fault occurs within 28 days of delivery. Please contact us and NOT the manufacturer should you get a problem with any product purchased from us. All Return costs are initially at your expense but provided after inspection the fault is found to be within the Guarantee terms above we will refund any postage charges incurred and return the repaired product to you free of charge. Please use Royal Mail Recorded delivery or Parcelforce Standard services which are available at any Post Office for returns (unless you have a cheaper Courier Service available to you). We will NOT refund in full any Premium Postal or Premium Courier services used. **If an item becomes damaged due to misuse or accidental damage, this will NOT be covered by the guarantee and you will be charged for the repair and or spare parts. If you have damaged an item accidentally, it is should be covered by your household insurance. In the event of a dispute as to the cause of the failure the manufacturer will arbitrate and their word will be final. Our guarantee does not affect your statutory rights. If a claim is made under Guarantee and the defect is NOT found to be defective as defined in the Guarantee terms above, Discount Baby Equipment reserves the right to charge the customer a £25.00 fee to cover the engineers time, replacement parts and couriers costs. In addition we will NOT refund any Postal or Courier charges incurred by you. *Some manufacturers offer extended warranties if you register your product with them directly, so please check your instruction manual for further details. Moving parts should be maintained on a regular basis and a lubricant such as WD-40 should be applied to keep necessary parts running smoothly.
Reaching Us If you need to reach us, please email us at:enquiries@discountbabyequip.co.uk Alternatively, you can call (Monday to Saturday 9.30am to 5pm) on 01202 730630 (International +441202 730630) or fax us on 01202 735918 or write to us at: DISCOUNT BABY EQUIPMENT, 15 MANSFIELD ROAD, PARKSTONE, POOLE, BH14 0DD, ENGLAND.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide to us for purchasing of our products or services. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. The type of information we will collect about you includes:your name, address, phone number, email address, credit/debit card details. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We do not send unsolicited mail and will not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. If you have any questions/comments about privacy, you should email us at enquiries@discountbabyequip.co.uk
Remittance Terms
We accept Visa, Mastercard and Debit cards and now also Paypal.. If you would rather place your order over the phone, you may also call us with your credit card information.
| 
